HELP & FREQUENTLY ASKED QUESTIONS

Ecuweave Care Instructions
Ecuweave Delivery & Shipping
Ecuweave Refunds & Returns
Ecuweave Product Exchanges
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CARE INSTRUCTIONS

Woollen Products
For a long and happy relationship with your blanket it is best to wash infrequently, wools have naturally self-cleaning properties, so just air outside in dry weather to keep fresh.

If you do have a spill remove immediately with a clean, damp cloth and dry naturally. If you do need to wash your blanket, they can be machine washed separately on a wool care cycle at 30°C with a gentle liquid detergent.

Remove from the machine immediately to avoid wrinkling, hang to dry naturally and do not tumble dry.

Woven Palm Products

Wash with a clean damp cloth and leave to dry naturally.

With heavier soiling run under a tepid tap using a damp cloth to remove dirt, shake away excess water and leave to dry naturally avoiding direct heat as this will dry the palm out and make it brittle. Care instructions for cotton products: All our cotton products are machine washable at 30°C.

 
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DELIVERY & SHIPPING

We ship to the UK. If you are in any other another locations or would prefer an alternative delivery method, please contact us via email at info@ecuweave.com or via our contact form and we will advise shipping costs.

Options and Prices

We currently ship with Royal Mail. UK shipping is £5, please allow 2-5 days to UK main land locations. UK non-mainland locations may take a little longer.

 
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REFUNDS & RETURNS

UK Returns

Although we are a small, new business, we do offer a free returns policy for our UK customers as we believe that you should be delighted with your products.

In the unlikely event you are not happy with your selection, please contact us within 14 days and we will arrange to send you a pre-paid return envelope for you to package and return your products.

We can only accept unused products, in their original as sold condition. We will refund your order once we have received your return products. Please email us at info@ecuweave.com quoting your order number, letting us know the reason you wish to return your products and we will respond within 24 hours to start the returns process.

 
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PRODUCT EXCHANGES

If you wish to exchange your product for an alternative product, we will be happy to do this for a product of the same value, please contact us at info@ecuweave.com quoting your order number and we will make arrangements.

 

GENERAL NOTES

We will offer full refunds (including postage costs) for any damaged or faulty products. However, if you have made the wrong selection or are not happy for any other reason, we will provide refund for the cost of the returned product but not the originally shipping costs.

All our products are made with natural fibres and are therefore likely to have variations in colour and texture. Our blankets are made of a blend of Alpaca, Lamb’s Wool and Acrylic fibres and, as with all such products, some shedding and pilling will occur over time. Please note that our brushed Alpaca blend blankets can shed significantly at first.

Please also expect some change to the texture of the blankets when washed. Please ensure that you follow the care instruction in our FAQ when washing your blankets. We will not accept returns for the above reasons as these are usual wear and tear associated with woollen products.